CASE DESCRIPTION
Our initial key task was the management of the implementation of an online booking system for UK bookers and travellers within a very tight timeframe. Providing the necessary training to the client’s staff to ensure high levels of adoption from day one. Also, we put together an online support structure to enable quick and easy tool support should any queries or issues arise.
THE DETAILS
11 UK office locations
30,000+ annual transactions
272 active travel bookers
Supply of onsite rail ticket printer
Online system implementation
Travel policy integration
Introductory and ongoing booker training
TRIAL SUMMARY
The urgency of our approach was driven by the client and we were chosen due to our ability to implement a fully operational online system within six weeks.
This included training sessions, booker forums and comprehensive user documentation for all active bookers.
FEEDBACK
“Just a quick email to say thank you for all your hard work and dedication over the last few weeks. I know that this project has certainly not been straight forward, and without your support, flexibility and tenacity we wouldn’t have pulled it off.” – HR Manager
ACHIEVEMENTS
Immediate 27% reduction in average rail fares through increased cost awareness (visual guilt)
Quick and tailored implementation process with no additional charges
Current online utilisation stands at 98.9% (from 0% case)
All bookings in line with travel policy and authorisation protocols
Access to industry leading tool: functionality, speed and stability
Continual provision of training; new bookers, refresher and system update
Enhanced Management Information reports including declined savings
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